Support
Email us
The fastest way to reach us. We typically respond within 1–2 business days.
TQTechOfficial@gmail.comCommon questions
Identification isn't working
Make sure you're connected to the internet — identification requires a network connection. If you see an error, tap Try again. A typical identification takes under 10 seconds. A Pro subscription is required for identifications after the onboarding demo.
Camera isn't capturing well
Use a clear, well-lit photo with the antique centered in frame. Crop tightly to the item before identifying. Avoid glare on reflective surfaces like silver or glass. You can also pick an existing photo from your library.
Restore purchases
Open the app → Settings → Restore Purchases. Use the same Apple ID you subscribed with. If issues persist, email TQTechOfficial@gmail.com with your Apple ID receipt.
Cancel subscription
iPhone Settings → [Your Name] → Subscriptions → Antique ID → Cancel Subscription. Apple manages all billing. You keep Pro access until the end of your current billing period.
Are value estimates certified appraisals?
No. AI-generated value estimates are for informational purposes only and are not certified appraisals. For insurance, estate, or legal purposes, consult a licensed appraiser.
Identification seems inaccurate
AI can occasionally misidentify items, especially rare or unusual pieces. Try a clearer photo with better lighting and a tighter crop. If you consistently get poor results, email us with the photo and report you received so we can improve.